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Examworks Ltd
,
Crewe, Cheshire
Claims Handler
Overview
Job Description
Kindertons Accident Management, are looking to recruit a number of service driven individuals with a great work ethic, excellent administration skills and brilliant telephone manner, to join us in our FNOL (First notification of loss) claims teams. We are an accident management specialist. Working with our sources and customers, we aim to provide a hire vehicle or issue repairs to a customer, getting them back on to the road as smoothly and quickly as possible, following their car accident. What will I be doing? You will act as the first point of contact for our customer base, who have been involved in a car accident, ensuring you have as much information as possible, to be able to process customer claims to the next stage. You should be confident on the telephone and able to multitask as you will be required to take all the information you are given and record it onto our inhouse claims system. What we ask of you: - You should be empathetic and understanding of each of our customer's situations. - To have excellent communication skills, both verbal and written. - To have a brilliant telephone manner, customer service driven with a positive attitude towards work. - Be able to remain professional, even when in challenging situations. Experience required: You must be confident, when using a computer and should be familiar with all Microsoft applications, including Outlook and Excel. You don't need to worry about having any prior claims experience or to have come from an automotive industry, we provide full class room training and you will learn everything you need to know in our academy, with support and coaching throughout your training period. Both of our Crewe offices are open, and we are following strict social distance measures - Your training period will be at our Recoveries office, which is a 10-15-minute walk from Crewe train station. Once fully trained, you will then work from our head office - based on Marshfield bank, industrial park. When can I start? Once you have completed the application and interview process, you will need to be available to start in your new role, by the 6th July 2020. Additional information: Discounts with hundreds of local retailers and Restaurants 30 days holidays - including bank holidays. Hours of work - Monday - Friday 8.30am - 5.00pm with 1 Saturday in 4 on a rota basis. We understand that this is an uncertain time for many. If you are in a situation, where you feel unstable or unsure in your current career, now could be the right time for you to look for a change - why not make that change with Kindertons.