Claims Handler / Adjuster - Property Claims

XL Catlin ,
Ipswich, Suffolk
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Job Description

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Claims Handler / Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management. DISCOVER your opportunity What will your essential responsibilities include? You will effectively and proactively control a portfolio of claims by ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders. You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and proactive resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines. Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved. Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability Supporting the claims operations team to generate reports, monitor service level agreements (SLA's), recover funds from 3rd parties, and provide any other information required on an ad hoc basis. Management of Delegated Authority arrangements ensuring they adhere to the service levels in place and provide the expected outcomes to our customers in line with the AXA XL philosophy including analysis of Management information. Provide training to Delegated Claims Authority holders as necessary. Requirement of the role to work from the London office on a regular basis (1 day each wee

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