Claims Handler

Our client is looking for a Claims Handler:

Responsibilities:

- Manage incoming calls

- Assess customer’s needs and guide the customer accordingly

- Resolve product or service problems by clarifying the customer's complaint; determining the

cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution

- Follow communication guidelines and policies

Requirements:

- Proficient use of English language, articulate and professional demeanor

- Excellent Customer Service Skills

- Excellent Communication Skills

- Ability to demonstrate excellent service and rapid issue resolution