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XL Catlin
,
Ipswich, Suffolk
Client Account Manager - UK Property Claims - Ipswich
Overview
Job Description
To provide oversight of our Delegated Authority Partners and ensuring internal governance obligations are met. Collaborate with Claims Leadership, claims adjusters, DUG and CDAG, regional and underwriting counterparts, brokers, coverholders and third party administrators (TPAs). Ensure excellent service provided to our external stakeholders and ensure we are compliant with our regulatory requirements. Undertake necessary reporting and controls across the portfolio. Drive a culture of continuous improvement and learning in claim team and actively supports short- and long-term improvement initiatives. DISCOVER your opportunity What will your essential responsibilities include? In conjunction with Managers develop a documented approach to Delegated Authorities (including Assistance Providers) outlining trigger points, appetite for authority levels and controls with our claims goals in mind such as total cost of claim. Ensure that any outsource arrangements comply with our guidelines and that due diligence is completed as required - both at the initial point of outsourcing and upon renewal of the contract. Ensure that all due diligence is undertaken appropriately and liaise with the DA partner throughout the process through to contracting to ensure a timely and smooth process. Liaise with the broker where appropriate to ensure that they are kept advised of developments. Ensure that all outsource arrangements are appropriately documented either through a TPA agreement and/or the addition of the relevant clause in the binding authority. This should include details of the authority that has been granted, any relevant SLAs and fee arrangements. Claims adjusters should be made aware of the outsource arrangements and any requirements of that arrangement. Working with the Loss Fund team to ensure that appropriate loss funds are set up, increased/decreased as required, reconciled and returned at the closure of the account in a timely fashion. Ensure that coverholder/TPA complies with all SLAs and claims handling guidelines. This will include: - Providing support on production of documentation for audits. Attend wrap up meetings and follow up with the relevant owners of audit actions through to completion, escalating as appropriate. -