Customer Service Officer - Streetworks Compliance

telent ,
Basildon, Essex
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Job Description

" telent Customer Service Officer, Basildon (Permanent) Are you looking for an exciting new challenge? We are currently recruiting for an experienced Customer Service Officer to join our team. We would love to hear from you if you have previous experience within a similar role with a telecoms/highways background. You'll be working in a part of telent that is dedicated to transforming the way support is delivered nationwide to Openreach and other network operators, including Gigaclear. We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high quality cost effective services. You'll receive formal training. - and on-the-job training where appropriate - to ensure you're up-skilled as technology develops along with E-learning schemes to help or refresh skills on-line You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. Role Profile: Reporting to the Compliance Team Leader you will take on the responsibility of investigation and administrative tasks for street works related charges and defects. Providing excellent service to our Customers and Highway Authorities. Responsibilities: \t * Follow the Compliance processes through to completion for fixed penalty notices, section 74 invoices, rectification of highway authority defects and associated inspection fees, as well as any other miscellaneous street works charges. \t * Work closely with Regional Street Works Managers/Officers and Commercial Department in analysis and reduction of street works costs. \t * Achieve and maintain both productivity and quality targets. Skills: \t * Previous experience within an administration role \t * The ideal candidate will have excellent communication skills. \t * A good understanding of Microsoft Office packages. \t * A team player with the ability to work on their own initiative. Excellent employee benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: \t * 33 days holiday, including public holidays, plus the option to buy or sell five days each year \t * Occupational health support \t * Discounts on Cinema, Restaurants and Shopping with telent Reward scheme \t * Company pension If you are looking for a new challenge and the opportunity to work for a forward-thinking key player within the telecommunications sector then don't delay, apply today. We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion. " Education: Not Specified Employment Type: Permanent

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