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Total System Services
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York, North Yorkshire
Business Analyst Senior
Overview
Job Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD. Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayments), LinkedIn and Facebook. Summary of This Role TSYS are looking for an adaptable, customer-focused Business Analyst to join our team based in York. The successful candidate will provide support to our project delivery teams, by facilitating discovery meetings, assigning and allocating required resources during initiation phase, maintaining our project management tool, running weekly status reports, and validating budget. You will be working closely with both internal and external customers to understand their business needs and objectives, and will act as the liaison between the customer and technical resources. Project management skills will be required to manage small non-complex projects through to close out. What Part Will You Play? * Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client's business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions. * Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems. * Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance. * Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation. * Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports