Interim HR Manager, France, Belgium & Luxembourg

Claire's ,
Birmingham, West Midlands
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Overview

Job Description

Purpose of Role The primary responsibility of the HR Manager - (France, Luxembourg & Belgium) is to deliver commercially focused HR & payroll operational initiatives and strategic HR service. There is a change and transformation project that will require the function to be stabilised and to centralise into the newly developed HR Shared Service Centre in Birmingham. Main Responsibilities * Working with the HR Shared Services Manager - Europe, lead and develop the HR & Payroll Coordinators to deliver consistent, high quality, timely, accurate HR services across the employee lifecycle * Stablise the delivery of HR service across the European countries following transition of the work to Birmingham. Ensuring stakeholders in the field are kept up to date and fully informed of progress, discussing any issues that arise and ensuring a solution focused approach is taken * Ensure HR Shared Services processes are compliant within country legislation and laws and are implemented to the highest possible standards * Escalation for any issues that arise from employees and leadership teams seeking to resolve any issues in a timely manner and ensuring HR Shared Services Manager - Europe is fully informed * Develop strong relationships with HR teams, Recruitment, Reward, L&D and HR Shared Services to improve processes, ways of working to develop collaboration and share best practice * Utilise metrics and reporting to drive continuous improvement and make recommendations to enhance the HR service * Support Managers to manage employee performance using a variety of techniques: coaching and feedback, performance improvement and development plans * Work with field leadership to advise and implement changes in organisational structures to ensure that optimal, efficient and consistent structures are in place to support future ways of working * Work with in-house Lawyer to put in place effective governance around disciplinary process and procedures and any other process or policy related to managing and improving employee performance * Provide coaching to line managers on all matters relating to people management; continuously developing and enhancing management capability throughout the business, working with the L&D Manager for Europe * Manage complex ER issues ensuring suitable resolution and outcomes achieved * Knowledge of country specific Employment Rules and Legislation and use this knowledge to make effective commercial decisions * Oversee the preparation of all employee administration for the full employee life cycle, including starter paper work, employment amendments and leaver paper work, to include issuing letters, contracts and administering all benefits related paper work * Ensure accurate and up to date employee files are maintained, with specific regard to all employment legislation obligations * Manage a team of HR and payroll to deliver operational excellence. Coach, develop and support continuous improvement * Participate in key HR initiatives and projects * Build strong relationships with all levels of management and field leadership teams and European Head Office, providing sound advice and support Essential Criteria * Degree educated or equivalent experience * Human Resources Qualification * French speaking (native) Experience: * A solid and significant generalist HR background, evidenced by a proven track record in a similar role with an excellent knowledge of statutory employment legislation and current best practice * Experience of managing change including organisational re-structuring * Experience of coaching managers on individual and team issues Knowledge: * Good working knowledge of HR processes and policies and their application. * Thorough knowledge of employee relations practice (disciplinary, grievance and redundancy, performance and absence cases) keeping up to date with emerging issues and the implications of changes in employee legislation * Fully competent in Microsoft Office (Excel to Intermediate level) Skills / Abilities: * Strong influencing and interpersonal skills * Solid analytical skills and demonstrated ability to solve problems quickly and creatively * Ability to communicate (both verbally & written) effectively with people of all job levels * and personalities * Exceptional planning, prioritisation and organisation skills

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