V431CS || Logistic Systems Field / Site Support Engineer

Jungheinrich UK (Internal applicants only) ,
York, North Yorkshire
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Job Description

Logistic Systems Field / Site Support Engineer Department: Customer Service - Central Location: Region One - North of England and Scotland Closing Date: Thursday 18th June 2020 Role Purpose * To be accountable and responsible for the maintenance, repair, testing and on-going customer support of new and existing Logistics Systems (LS) including but not limited to: * Automated Guided Vehicles (AGVs - Type I) & Automated VNA equipment (AGV Type II) * ASRS solutions (Automated Storage & Retrieval Systems) * Pallet & Tote conveyors and associated equipment * Carousel & Automated vertical lift systems * Mobile Racking Systems * UPC - Multi depth storage solutions (Under Pallet Carriers) / Pallet Shuttle Systems * Radio data, Logistics interface solutions (JLI) and peripheral equipment * Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted. * To provide technical support for the implementation of new LS installations * To provide the on-going technical support for specified LS products both internally & externally * To assist in the development, and delivery of technical engineer product training on the LS product range and create a 'best practice' working environment * To assist in the development, and delivery of specialist customer product training on the LS product range and create a 'best practice' working environment. * To assist with the creation of site specific operational 'quick reference' documentation for customers & engineers * Working closely with key stakeholders, including but not limited to LS technical specialists, technical services, VK-PS and service management, to ensure that the technical competence of the UK business is developed to ensure a safe and competent ability to support the required logistics systems * To be 'hands on' to aid implementation of actions identified. Role Responsibilities * To undertake maintenance and inspections in-line with the manufactures O&M manuals * To undertake repairs in accordance with the manufacturers recommendations and industry standard practices * Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close. * To troubleshoot and perform diagnostics, partly in collaboration with internal and externally suppliers * Complete and safely store parameter backups * Testing of safety equipment (if qualified) * Provide first level support * To accurately record all work undertaken * Provide support for commissioning and change requests * Provide holiday & sickness cover for LS resident engineers * Provide additional site support at LS sites * To be responsible for the management of spare parts packages * Work in close co-operation with the LS Technical Specialists to ensure the successful installation & commissioning of new Logistics Systems * Work in close co-operation with the CS Training Manager, Senior Technical Specialists and local engineering teams. * To identify training requirements of the local engineering team (in conjunction with the LS Technical Specialists, HoCS, & ASMs) * To assist with the organisation and delivery of "on the job" training * To assist with LS product specific documentation to assist local engineers * Transfers project specific knowledge of suppliers to the local engineers * Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the local engineering team. * Provide "hyper care support" on customer sites Post go live * Provide up to date technical support by phone and site visits * Assist with the creation and delivery of site specific customer training * Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer's operations team. * To assist with the creation of site specific user documentation for both the customer and local engineers * Liaise with the Line Manager and CS teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented * Use the available systems data to identify gaps in reliability/availability of site systems * Responsible for identifying equipment reliability and areas that can be improved * Assist HoCS & ASMs to ensure the local engineering teams are working in line with 'best practice' solutions * To comply with Health & Safety legislation at all times * To accurately record all work undertaken * To represent the company in a professional manner at all times and maintain customer relations * To adhere to the Quality processes and procedures as set out by the company * Communicate effectively with Line Managers * Assist in the selection of tools, tools lists, diagnostic tools or specialist tools Person Specification Essential * Proven background in the implementation or support of automated / semi-automated intralogi

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