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Google
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London, Greater London
Case Management Lead, Google Cloud
Overview
Job Description
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile, and collaborative. You help fellow sales Googlers by performing budgeting, planning, and analysis activities - and through your passion for the magic of Google products like G Suite and Chrome. Not only do you provide invaluable financial and budgeting input, but you also devise new ways for us to communicate with potential leads and bring them into the Google fold. Your insight means you excel at customer segmentation, acquisition, and retention. You combine clean communication with strong analytical skills and a solid commitment to providing customers with a Googley customer experience. You also peer into the future for us; you examine and analyze statistical data to forecast marketing trends and to identify potential new markets for Google Cloud. In this role, you will be responsible for creating and leading a Case Management function within the EMEA Go-to-Market team. You'll partner with sales leadership to provide actionable insights and use a data-driven approach to sharpen decision making and drive understanding of our fast growing business. Insights translate directly to accelerated growth and improve Google's ability to serve its Cloud customers at scale. You'll manage the execution of data-related processes by leading a team of extended work force case managers to efficiently respond and escalate blocked challenges in region to global stakeholders. You'll draft, test, refine and land sales processes, including those associated with new systems and tools working with Central Systems teams and local EMEA users. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.