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Opus 2
,
London, Greater London
Case Manager
Overview
Job Description
This client facing position on a 12-month fixed term contract requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team. Requirements * Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements * Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback. * Providing training to clients using Platform. * Liaising closely with the Business Development, Projects, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service. * Regular and accurate recording of control information and timely billing at month end. Person Specification * Bright and engaging, with a willingness to learn and use initiative. * Excellent verbal and written communication skills. * Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure. * Proficiency in Microsoft Office applications. * Team player with a flexible attitude to meet the changing needs of the business and our clients. * Proven track record in a client facing or professional services role is desirable but not essential. Hours * Full time, 9:00am 5:30pm. * Remote work outside of these hours, including at weekends, may be required. Benefits Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the worlds leading legal teams, with 49 out of 50 of the worlds largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, youll receive: * 26 days annual holidays and flexible working. * Enhanced Maternity and Paternity. * Employee Assistance Programme. * Contributory pension plan and free financial health advice. * Perkbox scheme. * Cycle to Work Scheme. * A day of leave to volunteer for charity and an active CSR team raising money towards a company charity. * Accessible and modern office spaces, fully kitted out with table tennis and table football. * Regular company social events.