Product Features
Blog
Contact Us
Sign In
News UK
,
London, Greater London
Executive Support Analyst
Overview
Job Description
Executive Support Analyst Location: London Department: Technology Salary Details: Competitive Advertising End Date: Not Specified Job Description We are: News UK is a company full of talented, dedicated and creative people. We are an ambitious and ever-growing organisation with a passion for storytelling, capturing moments, meaning and magic to make sense of the world. Our newspapers reach more than 30 million people each week and include The Sun, The Times and The Sunday Times. News UK is also home to Wireless, a leading UK and Irish media company boasting independent local and national radio stations including talkSPORT, VirginRadio, talkRADIO and TimesRadio. We are Technology: a department that has people and product at its heart. Lead by Christina Scott CTO of the Year (Tech Leaders) 2017, who comes with many years experience transforming technology in media companies. Christina has set out our vision of 'passionate and trusted experts creating industry-leading solutions through attracting and developing the best talent'. Your team; The Exec. Support Team provides second line technical support for Windows and Apple client platforms for all News Corp executives, this includes mobile devices as deployed by the business units. Responding to more complex problems by proactively investigating ultimate causes and applying workarounds and permanent resolutions. Your role: as an Executive Support Analyst you will be reporting into the Desktop Service Manager, you will be responsible for providing the customer interface and delivering a delightful customer experience to News Corp executive staff, in supporting their client computing services. Collaborating with other technical teams to ensure our customers achieve the best technical support and solutions whilst going the extra mile to ensure SLA's & OLA's are achieved. *This role will require you to work some unsociable hours on occasions and potential travel will be involved. Day to day you will: + Work closely with the Technology Service desk to provide second line technical support. + Investigate causes and take responsibility for providing analysis of recurring or persistent problems. + Create documentation around incident resolution, fixes and updating the technical knowledge base. + Liaise and communicate effectively working with both onshore and offshore teams. + Work to SLA's and OLA's whilst managing expectations of customers. What we're looking for from you: + You have experience in supporting senior/executive staff members. + A solid knowledge of Apple and Microsoft systems. + You will be ITIL V4 Foundation certified or relevant experience. + Passionate about new technology and keeping abreast of the latest industry trends and products. What's in it for you? We are a diverse and dynamic team, with opportunities to learn and develop your skills in a supportive environment. We have an amazing office, a flexible working pattern and a great team culture. We'll help you deliver your best work and grow you with career and personal development through training, conferences and courses. NewsUK Benefits We take pride in looking after our amazing talent at News UK. Alongside pay, we offer: + A generous pension scheme with employer contributions of up to 5%; + A comprehensive private medical scheme covering pre-existing conditions; + Maternity leave of up to 18 weeks full basic salary and paternity leave of up 2 weeks full basic salary; + Discounted rates for Fitness First gym membership for employees and immediate family; + A range of different flexible working options, which can be requested by employees; + Interest free commuter loan of up to 10,000 tax free + 'Bikes For Work' scheme to save income tax and national insurance; + Up to four Volunteering Days per year for employees to use on charities of choice; + Health and wellbeing benefits including on-site physio/massage, counselling, legal advice, and others. Equal opportunities: The Company is an equal opportunities employer and wholeheartedly supports the principle of equal opportunities for all its employees and for all applicants for employment. It opposes all forms of discrimination in the workplace. We are a diverse team so want to maximise every individual's potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised. This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.