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Euromonitor
,
London, Greater London
Website Client Executive
Overview
Job Description
Euromonitor International are looking for a Website Client Executive to join our online customer service team in our London Headquarters. * Work for a global and diverse company * Offices in central London and flexible work hours The successful candidate will demonstrate organisational and customer service skills as well as a keen interest to interact with clients and address client queries. Brief Overview of the role: The Website Client Executive role is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be heavily involved with customers and research. The Website Client Executive role is to assist the Website Editor in enhancing the user experience of Euromonitor.com resources, driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator, who is tenacious and customer focused then this could be the role for you. This is primarily achieved through direct communication with our clients, in real time and by email. Website Client Executives are required to become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website. The successful candidate will be part of an international team across three key time zone locations that allows Euromonitor to offer our clients 24 support. Key responsibilities: * Real time online client and order support, answering client questions on Euromonitor International's products, services and methodology. * Assisting with payment queries or any issues related to the online purchasing process. * Liaising with industry research teams with questions or feedback as necessary. * Online order processing. * Collating feedback and usability recommendations, online process improvement and bug identification. * Monitoring our analysis systems to provide weekly reports on site use and trends. * Contributing to an internal knowledge base of frequently asked questions. Research and purchasing related. * Assisting the Website Editor. Requirements Skills/Proficiencies required: * Excellent communication skills * Service-oriented attitude * Fluent written and spoken English, with additional languages an advantage * IT literate, with good knowledge of MS software such as Word, Excel, etc. * Excellent oral and written communication skills * Tenacity and keen attention to detail * Ability to work under pressure and prioritise workloads * Customer service experience * Experience of website administration will be an advantage This role involves collaborating with many parts of the business; key relationships include: * Website Editorial team * Communications Unit * Web Development, IT and Production * Research and Editorial Benefits Why work for Euromonitor? International: not only do we have a very multinational workforce in each office but we are all dealing with our 15 offices worldwide on a daily basis. With 15 offices globally there are regular opportunities for international transfer. Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with. Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.