Case Manager

Gilead Sciences, Inc. ,
London, Greater London
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**For Current Kite Pharma Employees and Contractors:** Please log onto your Internal Career Site at to apply for this job **Job Description** Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognise and kill tumours. Kite is currently adding additional talent as it focuses on providing maximum access to patients with unmet needs. Gilead Sciences Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, invasive fungal infection, cancer, inflammation, and serious respiratory and cardiovascular conditions. The Cell Therapy Case Manager will be a head office position based out of our Gilead UK Holborn office in Central London. The successful candidate will be responsible and accountable for the monitoring and tracking of all UK and Ireland patients packed cells through each step of the cell journey to ensure the successful delivery of our cell therapy treatments. The position will be reporting into the Business Unit Director for Cell Therapy. **Responsibilities (include but are not limited to):** o Manages patient cases from site identification and patient referral through to AXI-CEL infusion and post infusion activities. o Answers incoming hotline calls from patients, facilities, and Kite Pharma Account Team members. o Demonstrates exemplary customer service to internal and external customers at all times. o Exceeds customer timeline commitments and productivity expectations. o Acts as the interface between the Kite Pharma Account and Quality teams regarding site identification, approval, and scheduling training. o Acts as the functional expert for the Kite Konnect Hospital Portal o Facilitates WebEx technology to virtually connect to center for Account Team's site visit. o Attends and assists with virtual site visit training as requested by Operations Program Management. o Supports all activities within the Patient Identification to Leukapheresis processes; Receipt of Leukapheresis Material to Infusion processes; and the Post Infusion processes. o Notifies Kite Konnect Business Unit Director of customer complaints and responds in a timely manner. **Requirements:** o Has worked in a role involving precise verbal and written communication related to therapies, devices, medicines, patient care or safety, o Strong attention to detail and rigorous data accuracy o Diligent, reliable and willing to ask for help from others o Excellent planning, organising and time management o Follows procedures and understands their role in operating a high quality process o Makes process improvement suggestions and is always looking to align and optimise o Proven track record of high performance o Demonstrated initiative, willingness to do what it takes in support of the customer o Ability to successfully work and collaborate across multiple teams and functions o Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service, procurement is preferred o Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment o Working knowledge of regulatory and compliance o Strong in all our values: integrity, inclusion, teamwork, accountability and excellence. o ABPI Exam (hold already or willing to study) o Educated to degree level or equivalent is desired As we extend our global reach, we need colleagues interested in change, in challenge, and in building a new future together. If you have the ability to thrive in a dynamic and fast-paced environment and feel that the moment has come for you to be part of such an exciting journey towards eliminating the burden of chronic cancer care, don't miss out on this opportunity to join us and discover your sense of purpose Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com . Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma . **Equal Employment Opportunity (EEO)** It is the policy of Gilead S

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