Facilities Manager

JLL ,
London, Greater London
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Job Description

We are looking for a Facilities Manager for our Integrated Facilities Management business line. Abo ut JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Location: London Role Purpose The Facility Manager (FM) functions as the professional who assists the SFM/Regional Facilities Manager, supporting the management of service delivery and operational delivery on a key account. The FM is responsible for leading the JLL IFM delivery across all aspects of hard and soft service delivery ensuring full statutory compliance on site, management of all vendors, supporting and leading the JLL on site team where one exists, supporting events and catering on site and ensuring financial management of the FM budget for the site placing superior customer care at the core of all aspects of the day to day operation on site. What this job involves The FM is directly accountable for the following typical activities: Responsible for the delivery of all hard and soft services including support for events, catering, post room as required on a site by site basis including the direction, supervision and oversight of subcontracted services Manages the FM budget for site including support for project works/Hacks Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors to exceed customer expectations at all times Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery Management of the Building Management Systems Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to support client security teams and their systems Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures. Acts as go-to person in relation to all FM activities on site ensuring potential roadblocks are identified and removed Supports crisis management planning and process on a site by site basis Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframe. Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service. Has ability to address minor technical repairs and is first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs Adds value in terms of delivery and innovation Sound like you? To apply you need to be / have: Proven track record in the management of FM contracts in a professional environment. Experience within a fast paced multi-cultural global organization would be beneficial Highly motivated, dynamic individual with a passion for customer care Demonstrate successful contract management and team management Proven ability to build and maintain strong vendor relationships Experience in financial management and budgeting while identifying cost savings/avoidance Advanced Microsoft Office experience (Excel, Word, Outlook) required. Excellent written and oral communication skills, including presentation and negotiation skills Ability to manage multiple projects and priorities Ability to network at all levels within the organization Flexibility and adaptability to changing business requirements is a perquisite for this role Ability to display initiative, confidence and professionalism in all dealings Demonstrate drive to meet deadlines Must be prepared to be on call and work out of normal working hours where applicable What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in

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