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Damco Solutions
,
Chandler's Ford, Hampshire
Systems Engineer - Customer Support
Overview
Job Description
Company Description Damco provides leading-edge IT services, outsourcing and business solutions to organizations worldwide enhancing business certainty, competitive advantage and innovation. For around two decades, Damco Solutions is helping enterprises to stay steadfast in a volatile business environment through its comprehensive portfolio of IT and IT-enabled services with a distinct focus on offshore software development, application management, product engineering, BPO and mobility services. Started as an offshore software development company, today Damco has established footprints in global markets with technology partnerships, worldwide customers and company marketing & sales offices. Damco capabilities have successfully extended to dedicated practice assemblies for Microsoft Dynamics, Mobilization, Cloud Computing and for Insurance and Publishing Industries. Job Description Job Description: The main job requirements for the post of Systems Engineer - Customer Support are detailed below, however the nature of the role requires a great deal of flexibility and the ability to react and adapt to new and changing requirements as they arise. Customer Focus: Act as the main point of contact for one or more customers supported by the team. Work with senior support and project delivery engineers in order to gain a detailed understanding of customer systems. Contribute to the project delivery process where appropriate. Ensure smooth technical handover to Customer Support and that customer system documentation is complete and accurate. Problem Resolution: Manage incident resolution for customer systems as per SLA. Have the appropriate technical skills to manage incidents and planned work independently. Additional Information Knowledge and Experience: Experience in one or more of the following technologies would be essential :- o Digital Broadcast Technologies o Broadcast Operations o Conditional Access Systems o Linux Systems Administration o Oracle database Administration o Network Design and Administration o Broadband Technologies Responsibilities: Job Description: The main job requirements for the post of Systems Engineer - Customer Support are detailed below, however the nature of the role requires a great deal of flexibility and the ability to react and adapt to new and changing requirements as they arise. Customer Focus: Act as the main point of contact for one or more customers supported by the team. Work with senior support and project delivery engineers in order to gain a detailed understanding of customer systems. Contribute to the project delivery process where appropriate. Ensure smooth technical handover to Customer Support and that customer system documentation is complete and accurate. Problem Resolution: Manage incident resolution for customer systems as per SLA. Have the appropriate technical skills to manage incidents and planned work independently.