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Cardiff, South Glamorgan
Credit Collections Assistant
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Salary: £17,500 per annum |
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Overview
Credit Collections Assistant 12 Month Fixed Term Contract £17,500 - £20,000 (Dependent upon experience) Cardiff My client is a market leader within their field and they operate within a global market place. Working in their prestigious offices based on the outskirts of Cardiff, they are seeking a credit collections specialist to join the organisation on a 12 month fixed term contract basis. There is a strong possibility this will be extended for the successful candidate. Working as part of a close knit team of 9 collectors, and reporting into the Credit Manager, you will be required to manage a portfolio of clients and recover out-standing debts. Your key responsibility will involve direct chasing over the telephone and via email, as well as liaising with 3rd party debt collectors, legal representatives and administrators. My client is seeking a confident individual that is happy to get on the phone and operate in a professional and courteous manner to forge and strengthen business relationships. Key tasks will include: 1) Chasing debtors, adhering to set KPIs 2) Ensure smooth collection of debts and establishing relationships to ensure cash is paid within agreed timescales 3) Communicating professionally and explaining legally the consequences if payment timescales are not adhered too 4) Respond to customer queries in a timely manner 5) Working as part of the team to assist with any problem clients and ensure the collection process is managed professionally at all times Personal Specifications: 1) Previous experience of debt collection/credit control within a business to business environment would be highly advantageous 2) My client will also consider applications from candidates who are looking for their first entry into a credit collecting role but possess the below attributes 3) Good communication skills and a confident telephone manner 4) Strong customer focus 5) The ability to prioritise workload 6) You are driven, passionate and self motivated 7) Quick learner 8) Co-operates with the team to achieve overall objectives 9) Good administrative skills My client offers fantastic working conditions, a superb benefits package (pension and holiday entitlement) and the opportunity for professional development and travel within the Group. You will be required to work 36 hours per week but my client can offer a degree of flexibility for the right candidate. If you are interested, please contact the office for further information and a confidential discussion. This is an urgent requirement therefore, if you are interested please get in touch in order to secure an interview and potential immediate start.