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Southampton, Hampshire
IT Support Engineer
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
IT Support Engineer (2nd Line) - IT Helpdesk, Windows Server, Active Directory, Office 365, basic networking - Southampton - acting as an escalation to resolve technical issues passed from a 1stline triage This role is providing a range of 2nd line support for technical issues and problems through to resolution in most cases. With a focus on strong customer service throughout, it's a busy and challenging environment but you'll be joining a good team and have a chance to help shape best practice and improve IT policies & the ways of working to reduce ticket volumes and more quickly solve common issues. You'll need previous IT support experience providing remote support and assistance and be familiar with taking escalated tickets and engaging with a specialist 3rd line team to escalate more complex issues or arrange field engineer visits. Ideal applicants will have a relevant degree or technical certifications (such as Microsoft or CompTIA) but you can't beat hands on experience Ideally you'll have broad IT support experience across the following - Windows 7, 8 & 10 environments Windows Server 2008 / 2012 support & administration Office 365 (or good Exchange Server administration) Basic Networking concepts - DNS, routing & Switching Active Directory - administration, domains and setting up new users Group Policy Virtualisation - Microsoft Hyper-v or VMware To apply for this position, candidates must be eligible to live and work in the UK In return, a salary range of £25-30k is on offer (dependant on experience) For more information please feel free to get in touch via LinkedIn -/ mark-azure-recruitment or by email - Mark (dot) Blackwood (at) networkerstechnology (dot) com or give me a call - the number listed in the advert is my direct dial Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.