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CMA Financial Recruitment
,
Southampton, Hampshire
Credit Controller
Overview
Job Description
CMA Recruitment Group are working with a dynamic and successful organisation based in central Southampton, Hampshire. Due to rapid growth this client is looking for a Collections Advisor on a permanent, full-time basis. Working as part of a busy team, you will report into a Manager and have ownership of your own portfolio of clients while also working as a team to meet business targets. What will the role involve? * Manage a portfolio of live, current and overdue debit balance customer accounts * Resolve queries in a timely and satisfactory manner * Manage own workload and prioritise work to meet business targets and team KPIs * Liaise with clients and provide updates on customer accounts * Maintain quality and professionalism whist accurately controlling ledgers * Facilitate and record escalations to the Collections Team Leader * Perform against targets individually whilst contributing to the overall productivity of the team * Resolve collections issues, disputes and queries * Ensure that issues outside the standard processes are escalated to the Collections Team Leader * Identify trends and suggest improvements to team processes and strategy Suitable Candidate: * A background within credit control is essential * Strong communication skills * Experience of invoice factoring would be beneficial but not essential Additional benefits and information: * 25 days holiday * Free breakfast * An outgoing, fun team environment * A busy social events calendar throughout the year. Please note that although CMA are actively reviewing applications for this role, given the current situation the client recruitment process may take longer than usual. CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. If you haven't heard from us within 5 working days please assume that you have not been successful.