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Reed
,
Bournemouth, Dorset
Customer Service Advisor
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
I am currently recruiting for a Customer Service Advisor. This is a permanent role paying £18,500 based in the Bournemouth area. Please find details below, if you believe you are suitable for this role please reply with your CV and I will be in touch if you are successful at shortlisting stage Overall Job Purpose Reporting to the Customer Service Manager, the Customer Service Advisors are responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers in regard to waste services. Main Responsibilities Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department. Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed. Ensure that all allocated ‘issues’ are dealt with daily, that all relevant parties are updated accordingly and that the ‘issues’ are all completed by the end of the day. Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client. Responsible for the maintenance of the customer notes and ensures that all correspondence received is saved within the correct folders. Ensure that all bag deliveries are checked and that the purchase order is updated accordingly to reflect this. Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department. Have the authority to process customer credits where it is agreed that a service has been missed. Responsible for looking for ‘emergency suppliers’ where necessary and check their documentation to ensure compliance with the Environment Agency Responsible for the maintenance of client records, this includes change of company name and change of locations. Assist with any projects that are set by the management team. If you have not had a response within 5 working days then please assume that you have not been successful.