Customer Service Representative

Bournemouth Independent Group ,
Bournemouth, Dorset
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Overview

Job Description

Bournemouth Town Centre Competitive Salary DOE + Pension + Great Benefits Full Training THE GROUP BIG is seeking a Customer Advisor to join our Customer Services department. Were a friendly and fun award-winning Bournemouth based team providing some of the most comprehensive and competitive household insurance and maintenance products. Were one of the fastest-growing providers of these services within the sector and supply thousands of consumers with a high-quality service every day. THE ROLE We believe that customer service is so much more than just answering questions. You will have an integral part to play in bringing to life our commitment to put customers at the heart of everything we do. Youll directly impact business goals through providing feedback to our product team and ensure our customers are always listened to, engaged and supported. Youll love this role if you get your kicks by helping others. Were looking for someone who thrives on solving problems and creating long-term customer relationships. We wont judge you on the number of calls you handle, but rather on the positive impact you make to every customer. We expect you to build real rapport, understand callers needs and concerns, and always find the right solutions. Exceptional people are our difference! Our team delivers brilliantly every time and our advisors help thousands of customers every month, so if youre upbeat, motivated and customer focused, why not join us and become a part of something BIG?! Were here for our customers, whatever the time of day or night, so youll need to be flexible in working a rotating shift pattern. The Centre is open 9am-6pm Mon-Fri, so your hours of work are likely to always be between these hours, and your shifts will be confirmed in advance. WHO YOU ARE To be successful, youll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving the complex problems wont faze you, and youll be able to build a good understanding of our products and services to help answer customer queries, all the while acting within operational processes and procedures. BENEFITS Your BIG package is made up of a competitive salary dependent on experience. You will have a generous holiday entitlement of 20 days plus bank holidays although you should note that Bank Holiday working is a feature of this role. * Additional day off on your birthday * Free pool at Sharkeys * Monthly team building allowance * 28 days of holiday inclusive of bank holidays * Playful office dog! * Free cooked breakfast on a Friday * Modern office in town centre location with great transport links * Paid company nights out and events including Christmas and summer parties * Fast progression * Pension * Refer a friend scheme * Relaxed dress code * Accredited training & Free NVQs

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