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Capita
,
Edinburgh, City of Edinburgh
Administrator
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Job Type: Full-time |
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Overview
Becoming an Administrator with Capita Employee Solutions: Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client. The Service Centre delivers a high volume of transactional services and provides query resolution via telephone and email. Working as part of a team, you'll have daily interaction with the Client, its employees, candidates and external vendors. Responsibilities are varied but focus on providing customer service and administrative support within agreed timescales and service level agreements. What you will do: Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner Effectively managing email inboxes and ensuring all tasks are completed within the SLA Supporting the delivery of an administration service which may include: Onboarding activities including managing cases from offer extension to start date. This will include processing New Hires via Taleo, WCN and Workday, maintaining Employee Induction, Probation and other related Onboarding administration, updating process trackers and databases Offboarding administration such as preparing termination letters and conducting exit interviews via phone Recruitment administration tasks; event tracking, offer letter returns, online testing queries, general query management and candidate travel and expenses processing Family Friendly administration such as updating Workday with leaves dates, creating confirmation letters, processing KIT day payments Reference requests administration Data Management and high volume transactional/data entry activity Other general administration tasks within the scope of services for our Client Updating and maintaining quality data in various client databases Ensuring that activities of the team are accurately documented in process guides, maps and checklists Operating as an effective team member, assisting others and providing training where required Identifying any potential issues and problems and escalating to the Team Leader as they arise Your experience will include: Proven track record of providing quality administration and/or customer service in a similar environment Previous experience working in an administrative role Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy Ability to communicate effectively with clear and concise language verbally and with written correspondence About Capita Employee Benefits For over 40 years, we've been improving the lives of millions of employees and pension scheme members. With experience comes expertise. And with access to the breadth of expertise we have within Capita People Solutions, we've become market leaders and trusted partners to our clients. It's collaboration at its best. And we're always looking for new ways to improve outcomes to work better for your people, so they work better for your business What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday (rising to 27 ), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.