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Southam Selections
,
Pulford, Cheshire
Claims Handler
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Claims Handler (Rent) £18k basic Pulford Southam Selections are working with a specialist company who offer services to support the private rental sector. The company have been established for a decade and they have expanded into Insurance as well as offering other bespoke services. Overall responsibility of the role; To manage the process of claims from instruction through to finalisation and closure effectively. Providing advice and support throughout claims to agents in a timely manner and seeking advice from legal partners to ensure legal obligations are met and Insurer costs are minimised as far as possible. Working Hours Monday - Friday 9am - 5.30pm Some Saturdays working 9.30am - 1pm (paid at time and a half) Duties & Responsibilities: Undertake detailed fact finds, paying great attention to detail. Obtain evidence from clients to fully prepare the claim file including all required documentation to enable claim progression. Advise agents in the event of claim declinature, outlining the rationale, and advising on preventative measures for future claims. Make every effort to pursue tenants and guarantors for unpaid rents where possible in order to minimise claims. Drafting and serving Notices Seeking Possession. Advising Letting Agents and Tenants in relation to Rent Guarantee claim queries. Updating agents on the progression of open claims. Preparing cases for submission to our legal partners. Escalating immediate or on-going issues and suggesting possible solutions to the Claims Team Leader. Developing a full understanding of various types of claims with the ability to handle Rent Guarantee, Rent on Time, Tenant Evict and Nil Deposit claims confidently. Answering incoming calls in-line with company procedures. Identifying and escalating negative trends or concerns. Developing a full understanding of Nil Deposit Entitlement requests and processing any requests received as quickly as possible in order to maximise recovery results. Attending necessary training courses (internal and external) Carry out any other tasks that may be required of you from your line manager About you; Experience within a Claims role A confident individual to liaise with customers and tenants Proactive worker Calm under pressure Resilient and determined