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dormakaba UK & Ireland
,
Hitchin, Hertfordshire
Service Coordinator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
dormakaba are now looking for a Service Coordinator to support our London Branch, based at our head office in Hitchin. As a Service Coordinator, you will be required to: Manage reactive work orders and ensure that Engineers arrive within any agreed timescales Plan all compliance check services in adbance, to satisfy contractual obligations Order any 'quoted/small works' parts and work alongside our Customers in order to schedule labour Manage Engineers daily work schedules Ensure all Customer and Company KPI targets are met at all times and any contractual SLA's are either met or exceeded Manage a high volume of work orders and ensure that Company processes are adhered to at all times Ensure that regular updates are provided to Customers We are looking for someone with the following skills and experience: Confident in communicating Commercially aware Able to prioritise a high workload, whilst satisfying Customers expectations A calm individual, with a methodical approach to working Passionate about providing excellent customer service and able to understand Customers' needs In return we offer the following benefits: Competitive Salary 25 days annual leave (Plus bank holidays) Opportunity to purchase additional holiday Paid Sickness SMART Pension Scheme Employee Assistance Programme Private Medical Insurance Life Insurance Discounts with several retailers, including local discounts Training If you feel this is the right role for you, please do not hesitate to apply online today