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Jenrick Commercial
,
Hove, East Sussex
Claims Consultant
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Contract Type: Contract |
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Salary: £9.00 per hour |
Overview
Claims Consultant, Financial Services, Hove Based, 3 Month Contract. We are currently working with a leading Financial Services company based in the Hove area, who have an opportunity for a Claims Consultant to join their team. This opportunity would suit an individual with experience in delivering excellent customer service, has a confident and professional telephone manner and a background in the Financial Services sector would be preferred. The role requires the individual to support our Claims Assessors within our Income Protection Claims Teams, undertaking administration duties associated with assessing and managing the claims, including chasing medical and non medical information by phone / letter and email from the policyholders and their doctors, and updating the policyholders on the status of the claim. The role will require the individual to be confident in dealing with the public over the phone and in writing. Principle Accountabilities:- • Ensuring that all new correspondence received is correctly uploaded to our systems by identifying the different types of post and placing it into the correct queues and updating relevant systems. • Chase outstanding information as determined by the review date set; and then be able to update systems appropriately. • Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised. • Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers’ expectations of service are met whilst providing a positive impression of the company. Utilise customer focused language • Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of the company's Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made • Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and company Confidentiality policy. The candidate should be able to:- - Demonstrate previous customer service experience including both good written and verbal communication with customers. - Ability to multitask and manage conflict with customers over the phone. - Experience of using Microsoft systems including outlook, excel and word is an advantage, but will be provided with specific business system training. - Experience within the financial services industry would be an advantage, or experience within other types of administration roles including call centres or customer service centres would be appropriate. - 5 GCSEs or equivalent, grade c and above. - Previous customer service experience beneficial including both good written and verbal communication with customers. Other information:- - This role is a temporary role for initially 3 months. - £9.33 per hour, weekly pay. - Hours of work at Monday to Friday 9am – 5pm.