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Mears Group
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Tannochside, Lanarkshire
Partnership Manager
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Annual salary: up to £40,000.00 Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers. We are proud of the services we provide and with ambitious plans to continue this rapid growth, we are looking for an experienced Partnership Manager to join our team in Glasgow. (This role will be covering the Glasgow areas) This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win. This role forms part of the regional management team, where you will collectively be responsible for supporting front line delivery and delivering contractual requirements. As Partnership Manager this role is a pivotal link in delivering solutions to enable the delivery exceptional service to our service users and the community You will be responsible for cultivating and maintaining relationships amongst partners within the community to solve problems and communicate needs. You will identify opportunities for new partnerships, whilst providing excellent standards of customer service, performance and ensuring full compliance in line with the contract through - Overall responsibility for building and maintaining good relationships with all community partners, providers and services to support the integration of Service Users into the local community Champion and manage new projects to create stronger partnerships Build the organisational network through targeted outreach and strong project planning Liaise with partners to solve issues, communicate needs and create synergy within the local community Work closely with the Authority to support frontline teams to deliver an exceptional Service User experience Ensure effective management of risks through planning and service delivery; including escalating to management for action in a timely manner. Development and growth of relationships with internal colleagues, third parties and external organisations to support service delivery Work collaboratively and proactively with the frontline teams to ensure client, customer and service user receive an exceptional service Undertake ad-hoc projects and provide support and cover for colleagues and teams with Mears Housing Management At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead. What are we looking for? The ideal candidate will have experience working with charities, advice and support services. You will have a strong background in the development of partnerships/alliance/collaborative working, whilst supporting a vulnerable client group. You will have a solid working knowledge and understanding of community engagement and outstanding cultural awareness and building effective relationships at all levels will be your strengths. As you handle multiple tasks in a high volume, rapidly changing environment, your strong customer ethos with heighten sense of empathy will be key to your success. Key Attributes Excellent interpersonal skills A flexible working approach and the ability to work to tight deadlines. Organisational skills, planning, managing and monitoring own workload Process driven candidates with great attention to detail and meticulous record keeping evidenced by maintaining accurate information on IT systems Commitment to put the customer at the heart of the service to deliver a great user experience to a diverse client group Continuous service improvement - this is a new contract and we need to be open to sharing best practice to ensure we have the right processes and resources in place Performance culture and collaborative working in order to effectively manage and escalate risk As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. If this sounds like you, then we want to hear from you. CLICK on apply and we look forward to receiving your details.