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Hales Group Limited
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Hitchin, Hertfordshire
Service Coordinator
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Job Type: Full-time |
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Overview
Role: Service Coordinator Location: Hitchin Status: Permanent Full-time Role: Our client, one of the top three companies in the global market in their sector, is looking for a Service Coordinator to join their busy branch, based in Hitchin. As a Coordinator your main responsibility will be to manage a number of engineers diaries, ensuring work is scheduled in a timely manner and on a priority basis. You will be liaising with customers to ensure all breakdowns and planned maintenance are completed to their satisfaction as well as dealing with any queries and escalations where necessary. Part of your role will also be to order materials and plants as required as well as time sheets and general administration. Expected Skills and Experience: Previous experience of diarising or scheduling engineers or technicians in a similar role would be beneficial. You will be able to provide examples of where you have delivered great customer service. Great communication skills and IT skills. Be able to demonstrate where you have handled multiple enquiries, and worked within a fast paced environment. Our client also offers: 25 days annual leave, plus bank holidays A pension scheme, where you will be automatically enrolled into our salary sacrifice pension scheme. Contributions are 3% of gross pay. Employer’s contribution is currently 6%. Private healthcare scheme for you Life Insurance Access to an Employee Assistance Programme If you are interested in applying for this role please send your cv to or call Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.