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Cordant Contact Centre
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Bournemouth, Dorset
Customer Service Advisor
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Job Type: Full-time |
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Salary: £19,500 per annum |
Overview
CUSTOMER SERVICE ADVISOR Salary: £19,500 pa (up to £21,000 pa) Location: Bournemouth Hours: Monday - Friday 9-5 (no weekends) Permanent role Main Responsibilities: Handle incoming calls and process requests in an efficient and professional manner. Ensure that data is accurately captured on computer systems. Managing Customer issues efficiently and resolving these to conclusion. Gain understanding of a through effective questioning and listening techniques Adhering to the Data Protection Act, and working within a regulated environment Achieve personal targets for quality and call handling times- contributing towards an overall team effort Experience: Ideally front line Customer Service experience (retail, banking, sales); if you've had a job in a call centre / contact centre environment before that would be a great starting point, but if you're a quick learner we can provide full training to get you up to speed Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems Confident and professional telephone manner Willingness to undertake extensive training If you think this role is for you please APPLY NOW or send your CV directly to Katerina on Cordant Group is an equal opportunities employer