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Social Care Locums
,
London, Greater London
Case Worker - Planning
Overview
This Central London authority to looking for a case worker to join their planning office. The role will involve providing a comprehensive technical support service to Development Planning. This includes the provision of a comprehensive 'end to end’ support service for the development of management process. Working as a proactive member of a team within Development Planning and from time to time providing complex technical support across any all of the planning support teams. Mentoring and coaching temporary casework support officers. The role will involve the following: Document management (paper and electronic) throughout the life cycle of a case, including: Filing, indexing and scanning in accordance with statutory procedures Processing documents for access to file and in accordance with underlying principles and using electronic redaction software for purposes of Freedom of Information queries. Managing the recall of old planning files in electronic format on behalf of customer, quality checking the scanned files and managing the relationship with the supplier. Case Administration : Case administration support, note taking and assisting with project planning. Communicating with external stakeholders and cross-office liaison. Carrying out relevant and focused analysis of issues raised and quickly identifying breaches of guidance and legislation. Good customer relations - Providing specialist-planning advice to clients. Register and validate all casework submitted through all channels within a specific timeframe, including reviewing each individual case to ensure technical drawings and application information is correct. Identifying cases with invalid information and liaising with applicants to ensure correct information is submitted. Identifying consultees, neighbours and amenities societies for each validated application and managing the process for publicising applications. Registration, Validation and Administration of the Street Naming and Numbering function Ensure correct fees have been paid for all types of cases, ensure the payment is paid in and reconciled with the case and process refunds of fees for applications submitted. Administering the trees and arboriculture function Maintaining the statutory register Respond to customer enquiries and provide support to the Contact Centre Advisors. Dealing with a high volume of enquiries and managing a busy flow of emails through various inboxes both internal and external. Committee Administration : Prepare and collate reports and agendas for committee, checking for correctness, quality control, and ensuring any additional enclosures are included. Attend planning committee meetings when required to assist with administration and organisation. Liaising with the Area Support teams on a regular basis. Ensure all applications, attachments and scans are indexed according to the agreed file naming protocol and uploaded to the Document Management System and available to the public via the website Maintaining accurate and timely case records within business systems. Dealing various different inboxes on a daily basis For more information or details of other roles, please contact Simone at Social Care Locums.