Logistics IT customer support

WR Transport ,
Ashford, Surrey
More Details
Salary: £28000.00 - £30000.00 per annum + Benefits

Overview

Logistics IT Customer Support Do you have streon IT skills or qualification? Do you have a strong knowledge of Freight Forwarding? Do you have strong Customs knowledge? If the answer to any of the above is yes and you have a passion for customer service then this could be the role for you Package: £26K - £30K 28 days holiday Pension Hours: 3 shifts : 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 plus 1 in 4 Sat or Sun - everyone takes their turn The Role: Delivering support to Licensed users and potential new unlicensed users of the clients software. Serving as the first point of contact for customers seeking technical assistance via multiple communication channels. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers. Encouraging and promoting the use of ASM software and services. Recording events and problems and their resolution in logs. Follow-up and update customer status and information. Passing on any feedback or suggestions by customers to the appropriate internal team. Working as a self-motivated mature team member. Installation and upgrade of software for our new and existing customers. Liaising with all relevant 3rd parties. Demonstrating software in a one to one or group environment. IT customs freightforwarding WR Transport & Logistics are the 1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89888144

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