Logistics & Returns Coordinator

Logistics & Returns Coordinator Based : High Wycombe Term : Full-time, Permanent Salary : C25k, depending on experience The Logistics and Returns Coordinator role is responsible for managing the day to day flow of product with our logistics partners, working with all external provider and internal stakeholders to ensure a best in class service is provided. The individual will also be responsible for ensuring we are constantly reviewing the costs within our supply chain whilst remaining competitive and providing a great customer experience. The role will also be part of a shared resource with our Sales administration, operations and service teams and will support where necessary. Duties and Responsibilities Logistics * Raising any shipments for inbound or outbound internally including all spares orders, business related and ad-hoc requests * Resolution for all logistics queries including customs clearance, failed attempts to deliveries, request for information and quotations * KPI management and continuous improvement with our external partners * Pricing maintenance and distribution to our internal stakeholders * Work closely with the wider teams to build upon our existing logistics platforms * Own all existing relationships with our logistics and returns providers, organising review meetings and QBRs where necessary * Work with our sustainability team to support our corporate social responsibility programme Returns * Full end to end returns management all RMAs are covered by this role / whether it be sales admin/CS/service * Ensuring all Amazon returns are processed efficiently and result in a * Work with our 3PL to ensure all returns are being processed within their SLA and systems updated accordingly * Reduce a level of cost through service centre negotiation and re-allocation of product * Manage and co-ordinate all returns to vendors * Broaden and enhance the service offering for our customers to reduce downtime, reduce cost and maximise stock availability * General * Support the Operations team as and when required outside of normal remit Qualifications/Skills * Proficient Operations/Logistics background * Proficient in Microsoft office tools including excel (VLOOKUPS, Pivot tables) * Ability to adapt/scale/suggest change * Initiative The ability to work alone and take lead when hurdles arise * Problem Solving Adapting to an ever-changing environment and reacting quickly to meet challenges About Us Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth. The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise six successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation and Ampify Music. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world. Focusrite leads that world in audio interfacing technology more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin,ADAM Audioare precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novationis obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, AmpifyMusic make innovative music-making apps that are highly accessible, yet extendable and deep. Music technology is an enriching space to work in, and that's not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We're always pulling together to try and make a difference; our frequent appearance in 'The Sunday Times 100 Best Small Companies to Work For' is testament to this. As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being indus