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TIME Appointments Ltd
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Ipswich, Suffolk
2nd Line Support
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Salary: From £22,000 to £28,000 per annum |
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Overview
Time Appointment are delighted to be working on behalf of a business in Ipswich, recruiting in their IT support team. Our client are in a stage of intense growth and there are positive developments currently taking place. They are looking for individuals that have at least 2 years minimum in a 2 nd line support role. Having good customer service skills is an important requirement as your role will be to deliver effective solutions to customers. Experience in working with Firewalls, network topologies, managed switching, desktop hardware/software are important. Main Duties & Responsibilities: · Accurately capture and process customer support requests. · Ensure all customers are proactively communicated with and acknowledged in efficient time. · Identify and prioritise incidents, gather full information and escalate where required. · Troubleshoot and attempt to fix faults within designated parameters. · Monitor, update and escalate tickets where appropriate. Do you feel this opportunity is perfect for you? Please give us a call and explain why you would suit the role and to discuss your next career move with Time Appointments. If this role is not quite what you are looking for, then we are looking for determined and switched on candidates for several different vacancies at present, so please get in touch with one of the consultants here. This job was originally posted as www.totaljobs.com/job/89687349