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TIME Appointments Ltd
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Ipswich, Suffolk
1st and 2nd Line Support
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Job Type: Full-time |
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Overview
Time Appointments are working on behalf of a successful and expanding business recruiting for new roles in their IT support team. 1st and 2nd line support is welcomed and previous experience is certainly a must. Skills include Active Directory, having a good understanding of Microsoft Sever, PC hardware, software set up and configuration. Our client are in an excellent position to take on new talent and it is an exciting time to enjoy an experienced team. Duties & Responsibilities: Accurately capture and process customer support requests to the agreed standards Ensure all customers are proactively communicated with following company guidelines Answering incoming calls and acknowledging emails promptly Identify major incidents and escalate where required Troubleshoot tickets and fix faults where required Do you feel this opportunity is perfect for you? Please give us a call and explain why you would suit the role and to discuss your next career move with Time Appointments. If this role is not quite what you are looking for, then we are looking for determined and switched on candidates for several different vacancies at present, so please get in touch with one of the consultants here.