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Optima Recruitment
,
Leatherhead, Surrey
Behaviour Analyst
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
An exciting opportunity has arisen for the right individual to join a fresh thinking, fast moving, dynamic organisation in Leatherhead. Job Description: Identify customers who would benefit from their service Investigate customers behaviour to ensure full understanding of individual events and wider patterns/trends Determine what communication is needed based on customer experience and behaviour demonstrated Give over-the-phone feedback and coaching customers Employ a flexible approach to phone-based coaching creating individual contact strategies Document all customer interaction including approach, actions and reactions Measure success through improved performance and reduced loss ratio Monitor individual customer behaviour as appropriate and track outcomes Share outcomes with the business through appropriate MI Person Specification: Ideally have a psychology degree or have a background in psychology/studied behaviour and outcomes Have strong influencing and coaching skills Strong and versatile communicator Be able to flex their communication style to maximise their impact Demonstrate the ability to listen and reflect Able to show evidence of understanding and use techniques to overcome objections Interested in what motivates people and drives their behaviour Self-starter able to work in a fast paced, entrepreneurial organisation Be comfortable working at a detailed level Additional Information: Based in Leatherhead £21,000 Monday - Friday, 9am - 5:30pm 25 days holiday plus bank holidays Up to 10% performance bonus 5% employer contribution to pension Life insurance Private health insurance Discounted gym membership Childcare vouchers Free car parking We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy. Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.