Product Features
Blog
Contact Us
Sign In
Together
,
Cheadle, Greater Manchester
Operational Trainer
|
|
Job Type: Full-time |
|---|
Overview
Company Description We're Together, a mortgage and secured loan provider based in Cheadle, Greater Manchester. Lending year-in, year-out for over 45 years, we've grown into one of the finance industry's best-kept secrets. Our team of over 750 colleagues turn challenges into opportunities that make our customers’ financial ambitions accessible. We try to approach everything we do with good old-fashioned common sense. But in many respects we’re a lot like a start-up: growing fast, and shaking up the status quo. Job Description We are currently looking to recruit an Operational Trainer to join our Intermediary Relationships function here at Together. Reporting into the Head of Intermediary Support (HoIS), the Operational Trainer will be responsible for the end to end colleague journey from on boarding to operational effectiveness. Working closely with key stakeholders across the department, you will strive to continue the technical development of existing colleagues to meet the aspirations of our growing business. In addition to developing existing colleagues, you will work closely with department managers to identify the required training for all new starters to enable structured on boarding programmes can be designed and deployed. Key Responsibilities Create and maintain a full suite of effective and engaging training modules for new starters ensuring knowledge is embedded in order to reach operational effectiveness; Work with stakeholders to identify training needs at an individual, team and department level and deliver appropriate training in a timely manner; Provide structured coaching and development to colleagues; Design and deliver training across the department to successfully embed required knowledge and skills e.g. new process and system changes; Take a commercial view of the planning and delivery of training across the department so that service levels are maintained and efficiencies are maximised; Work with Quality Assurance and management functions to assess colleague performance and ensure all learning has been embedded, providing insight and reporting data to relevant stakeholders. Qualifications Previous experience of working in a training role and delivering sales training; Strong influencing and interpersonal skills; Experience of coaching in a sales environment; Ability to operate under own initiative and be proactive; Excellent verbal and written communication skills; Ability to work in a fast paced environment. Additional Information We offer a range of company benefits, including 25 days holiday which can be flexed up/down, pension, life assurance, critical illness cover, health cash plan, private medical insurance, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts. Career development opportunities are excellent and where appropriate we offer sponsorship of relevant qualifications. Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check.