Commercial Manager

OSI Systems, Inc. ,
Eaton Socon, Cambridgeshire
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Job Description

OSI Systems, Inc. is a vertically integrated designer and manufacturer of specialized electronic systems and components for critical applications in homeland security, healthcare, defence and aerospace. OSI Electronics is a wholly owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. From design, prototype and PCB assembly to volume box builds, we make electronic products for UK and overseas markets. The Commercial Manager will be responsible for managing key accounts and leading and supporting the Key Accounts team. In this role you will be responsible for developing and expanding existing customer accounts, margins and inventory control. You will promote a strong commercial ethos throughout the business and ensure customer satisfaction. Supporting the Sales Director in on-boarding new accounts and providing quotes as required. Responsiblies + ou will 'own' all customer-facing work either yourself or through your Team. + Regularly review and segment the customer base to determine the appropriate level of relationship management effort to be applied to each customer bearing in mind available resources + Identify and work with the relevant account manager to manage the relationships + Meet regularly with key customers and account managers to identify risks, issues and opportunities for improvement / additional value add + Building and maintaining relationships with clients and key personnel within customer companies. + Working closely with Account Managers. Conducting business reviews to ensure clients are satisfied with their products and services and supporting customers, ensuring expectations are met and maintained. + Alerting the account managers to opportunities for further sales within key clients. + Letting customers know about other products the company offers. + Attending meetings with clients to build relationships with existing accounts. + Achieving client relationship targets and KPI's as set by the General Manager or Commercial Manager. + Escalating and resolving areas of concern as raised by customers. + Carrying out client satisfaction surveys and reviews. + Monitoring company performance against service level agreements and flagging potential issues. + Own and maintain orderbook and forecast, providing timely and accurate system updates and reviews. + Liaising with internal departments to ensure client needs are fulfilled effectively. + Dealing with customer queries and relaying information in a timely manner. + Order input/processing, quotation input, dissemination, collation and analysis. + Liaising with production to ensure delivery schedules are correct. + Assisting external sales team to grow accounts and ensuring customer satisfaction + Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork + Demonstrate behaviour consistent with the company's Code of Ethics and Conduct + Proven influencer and accomplished negotiator who can create, manage and develop effective working relationships with both internal teams and essentially highly demanding customers. + Proven operational and relationship/account management experience where you can demonstrate how and where you have added value to both your business and your customer + Strong interpersonal skills and an ability to build rapport with customers. + Previous sales experience and an organised approach to work. + Hardworking with a strong work ethic. + Previous experience working as a client relationship manager or a track record of managing client relationships is essential + Customer service/account management. + Knowledge of contract electronic manufacturing (PCB Assembly) and/or electro-mechanical industry is highly desirable. + Fast-paced office environment; requires significant use of telephone and computer programmes - Microsoft word, excel, outlook, ERP, etc. + Capable of delivering both internal and external presentations. + Member of the Senior Management Team + Problem solver with a 'can do' attitude to external and internal customers. + Domestic travel may be required - visiting customers, suppliers, etc OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others. Requisition #: 17436 External Company URL: www.osi-systems.com Street: 5 Marlborough Road Telecommute: No

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