Network Solution Support Engineer (SOC)

Tata Communications ,
London, Greater London
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Job Description

Network Solution Support Engineer (SOC) Apply now Date: 05-May-2020 Location: London, United Kingdom #job-location.job-location-inline { display: inline; } Company: Tata Communications TATA Communications Service Operations Centre is the single point of contact for all customers of the Advanced Solutions Delivery division. Customer Service Engineers have the prime responsibility to receive, track, escalate and close all Customers incidents and requests, delivering superior customer service, extended hours UK starting 8:00 to 18:00, 7days a week, Monday to Friday. Functions: * Inbound calls responding to all customers requests and incident reports * Identify, manage, and resolve all incidents * Escalate to resolve incidents within SLA * Maintain history of problems and solutions * Real time service monitoring * Run and analyse traffic reports, IP configuration * Coordinate and participate in troubleshooting efforts between departments and vendors * Manage and monitor Planned Maintenance * Document online VPN customer architecture, with detailing the customer routing services (OSPF, BGP, etc..), technologies (Firewall, etc..), under a WORD document Requisite Skills: * Languages: fluent English, an additional European language is a plus. * 2 to 4 years telecommunications experience, preferably for a service provider * CCNA certified, CCNA Security / voice is a plus * Work experience with VPN (IPSEC, DMVPN, MPLS, Radius, TACACS), VoIP/UC, QoS, APO, Firewalls, Cloud services * Understanding of security, firewall, proxy is a plus * Strong customer focus and pay attention to details, rigorous * Proficient with Microsoft Office Suite Essential Qualifications: Bachelor's Degree in Electrical, Electronics, Telecommunications Job Segment: Network, Telecom, Telecommunications, Electronics Engineer, Network Engineer, Technology, Engineering Apply now

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