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Zego
,
London, Greater London
UX Researcher
Overview
Job Description
We are Zego, a global insurtech scale-up providing cover that creates possibilities. In an ever-changing world, insurance is struggling to keep up. Through the power of emerging technologies, we are creating fairer products designed for the 21st century. Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. In 2019, we closed our series B funding round, raising $42M from top-tier investors that will fuel our growth into new territories and the expansion of our product portfolio. In 2018 we were listed as one of the top 3 disruptors to watch on the Sunday Times Fast Track 100. We were also listed in Wired magazine as one of the 5 hottest startups in London. In 2019, we were listed in the Fintech 50 and placed number 7 in the Startups 100. More recently, we were accepted into the Tech Nation Future 50 2020 cohort - solidifying our place as one of the UKs most exciting and influential tech companies. We look for people who have expertise, enthusiasm and who are motivated by change. Theres plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. Youll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. Role overview We are looking for an experienced UX Researcher who can contribute to and shape our current research strategy. You will have experience in a number of research methodologies such as customer journey mapping, personas, market research, user interviews and more. It is an exciting time to join, as the team is fresh and the opportunities to shape its directions are many. You will partner with world class designers, engineers and product managers to help make Zego the best loved insurance startup in the world. You can read in this blog post what a day in the life of a Designer here at Zego can look like. About the role * You will play a key role in evolving the research function across the company, in collaboration with multiple other teams * You will take full ownership of medium-sized research projects, from brief to execution, gathering of information and analysis of findings * You will be performing user interviews, creating surveys, polls, and other types of research * You will be producing clear and comprehensive reports that can be understood by people outside our industry * You will help the product and business teams to refine long term projects based on the insights gathered * You will identify the need for research in an area of the business or product and make a case for the value of its execution * You will discover actionable insights and works with the cross-functional team to understand their impact on the project About you * You have experience in leading UX research initiatives, ideally using different methodologies (user interviews, A/B testing, surveys, card sorting, etc) * You are a good problem solver, you like data-driven solutions * You are a natural advocate for Design Thinking and wish to promote its growth in the company * You have empathy, both towards our customers needs and in the office. You can appreciate and aid in everyones efforts into reaching our collective goals, collaborating daily with other departments * You are a good team player, happy to collaborate and socialise research findings with a variety of people * You are keen to hone your skills or learn new ones, growing with the company * You are flexible. You care about your project but you are not married to an outcome or a process. Were a fast growing company, things can change rapidly and it should be challenging and fun. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.