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Infinity.co
,
Reigate, Surrey
Customer Success Manager
Overview
Job Description
Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will proactively engage with customers to drive adoption of our software and help them get value from it from the day they sign up and throughout their lifetime with Infinity. Every customer is important to us and retention is one of the key measures across our business, along with additional growth within an account. With this in mind you'll also play an active role in developing our programmatic strategy for automating customer journeys and encouraging customers to 'use more'. You'll work with various teams across Sales, Product, Training, Support and Marketing to help you and our customers be successful. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customer's experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met.