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Critical Resourcing
,
Reigate, Surrey
Customer Support Coordinator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
We are seeking a Customer Support Coordinator to join a fast paced customer support team within a successful telecoms company. The Customer Support Coordinator role would suit a candidate who has a keen eye for detail, loves speaking with customers and has a passion for customer service. Our client is happy to consider candidates with customer service experience and/or College/University leaver who is driven, enthusiastic and has a passion for technology. The Role The Customer Support Coordinator must ensure that all orders are processed in accordance with SLAs. Deal with customer orders effectively, and always ensure that agreed lines of communication are adhered to. Ensuring that Key contacts are kept updated at regular agreed intervals. The Customer Support Coordinator must ensure all work queues are managed following the most current process. Communicate with management at agreed updates. Pro-actively manage all CRM tickets. The expectation is for verbal communication to be of paramount importance to encourage personal relationships, including key details, and any agreed dates/ timelines to be followed up in writing by email. The Customer Support Coordinator should be able to work as part of a team to process all stock returns. Ensuring that the acceptance of returned goods, updating/closing the case within CRM, updating the stock item and the movement of stock is fulfilled according to process and SLA’s. Skills & Attributes required IT Microsoft office proficient. Excellent telephone manner. Ability to communicate verbally and in writing in a professional manner. Good rapport building skills. Effective Communicator Ability to work well in teams, self-starter, with a 'can do’ attitude. Practical, Organised with a keen eye for detail. Organised and strong on follow up Strong problem solving skills A pro-active attitude.