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Critical Resourcing
,
Reigate, Surrey
Customer Service Executive
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
The Customer Service Executive will be working for a highly successful and established technology business. Duties include: The Customer Service Executive will provide first line response to customer service enquiries by telephone, email and web-chat. Raising all incidents and order requests with suppliers following agreed processes. Customer Service Executive must deliver excellent customer service, always. Customer Service Executive will deal with customer queries effectively, and always ensure that agreed lines of communication are adhered to. Ensuring that Key contacts are kept updated at regular agreed intervals. The expectation is for verbal communication to be of paramount importance to encourage personal relationships, including key details, and any agreed dates/ timelines to be followed up in writing by email. Display a thorough work ethic to ensure that all queries are dealt with to the customer’s satisfaction. Customer Service Executive must ensure all work pools are managed following the most current process. Communicate with management at agreed updates. Effective liaison between customers and team members to ensure co-ordination of engineering force is maintained at maximum levels of efficiency and dealing with all internal queries thoroughly. Order any hardware/software required adhoc and ensure that kit ordered is delivered in time for installation dates. Experience/Skills required: Phone based customer service experience is essential. Excellent communication skills. PC literate. IT Microsoft office proficient. Exposure to databases preferred. Excellent verbal and written communication skills.