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Stafford Sharp Associates Ltd
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Reigate, Surrey
Support Manager - SaaS Customer Service
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Salary: £40k - 45k per year |
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Overview
Support Manager – SaaS | Customer Service Redhill £40k - £45k Benefits This is an exciting opportunity for a Customer Support Manager to lead a team of Product Support Analysts (8-10 currently) on a busy, B2B helpdesk. Our client is a market-leading SaaS business operating both in the UK and the US, serving customers both at SME and Enterprise level. Over the last 10 years, they have grown year-on-year and now have some of the World’s biggest brands using their software. Growth for the next 2 years is set to treble and this is a brand-new role will help enable this expansion across 3 UK offices and 2 in the US, meaning the opportunity for personal progression is outstanding. As our successful Support Manager, you’ll be a super-organised, motivational leader with proven experience managing and developing a Support team in a Customer Service or call-centre environment. Ideally, this experience will have been in a B2B software or SaaS environment, however if you are a Customer Service Manager with who is passionate about Tech and keen to learn about Products, then we want to hear from you. You will have a natural drive to maximise Customer Experience and will demonstrate a proven ability to inspire your team to do the same, bringing the best out of them in the process and maximising the efficiency of their output. You have an eye for detail and a super-positive, can-do attitude and always be looking to improve processes and reporting methodology to help the business drive continual improvement across all areas including Sales, Customer Success and Product Development. This job was originally posted as www.totaljobs.com/job/89617780