Learning & Development Design Lead

Photobox Group ,
Wembley, Greater London
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Job Description

Job Title - Learning & Development Design Lead Brand - Photobox Group Location - Willen Field Road, NW10 Work with us At Photobox group, were here to help turn photos - from the everyday quick snap to the precious, once-in-a-lifetime event - into the most thoughtful gifts. We need people who thrive on delivering amazing customer experiences, never standing still and constantly challenging the status quo. Were always looking for new and better ways to consistently deliver results and delight customers. Were a place for self starters and free thinkers. We work nimbly and react quickly to changing circumstances. We believe in working together to solve problems, learn new things and share knowledge. Were at an exciting time in our evolution. Were growing up but not growing old. We want people who can take us to the next level. People who have been there and done that, and now want to turn that experience into something different and exciting. In return well invest all we can in helping you thrive in our family of brands. What Youll Be Doing A dynamic, innovative, international market leading, online retail organisation, who following a team restructure are now recruiting for a Learning & Development Design professional to be based in London and focus on the design of learning solutions. * You will be responsible for creating high quality, effective and efficient learning solutions. * You will take a training need or business problem and design evidence based, commercially driven solutions that are blended, engaging and interactive to address these needs. * Along with creating business solutions you will also be responsible for the maintenance and updating of existing learning programmes. * Creating, implementing, and delivering training programmes that drive customer experience. * Working closely with the stakeholders primarily Process Manager, Contact Centre Manager and Outsourcers to ensure a pro-active and relevant training programme is created. * Design and deliver training and development modules via various methods: 1-2-1 coaching, classroom, group training, digital e-learning, self direct learning or outsource - train the trainer. * Engaging the Customer Service team in the importance of a 'first-time resolution mentality. * Use quality data to build and maintain a training needs analysis workspace/platform. * Ensure all training activities and materials meet with relevant organisational needs * Working within a fast paced environment during peak periods, requiring delivery of training material based on current training needs. * Manage regular reviews and evaluation of the effectiveness of all current training documents and programs. In order to be successful in your application you must be a learning & development professional and able to demonstrate end to end design and learning methodology. You will also need experience in evidence based learning interventions, the use of digital interventions and forward thinking solutions. It is desirable that you have project management experience with the ability to work cross function. This is a great opportunity for an ambitious, hard-working, dynamic professional to make an impact within an innovative, changing business. Requirements What We're Looking For * Exceptional communication skills at all levels, across written and verbal skills. * Impeccable attention to detail with strong planning and organisational skills. * Great time management skills. * A self-starter attitude - looking for the next opportunity rather than waiting to be directed. * Well organised with excellent attention to detail. * Good administrative skills. * Demonstrates a sound knowledge of the training cycle and the principles of 'learning techniques. * Uses listening and questioning techniques appropriately and effectively in a range of learning contexts. * Applies the principles of fair assessment and testing of learning. * Must be able to demonstrate a real passion and desire and show enthusiasm at for delivering learning solutions. Benefits On top of a competitive salary we offer a great benefits package too, included but not limited to: * Yearly bonus * Funded wellbeing - including discounted gyms * Healthcare, dental and life assurance * Workplace pension scheme * Season ticket loans * Cycle to work scheme * Mental health and wellbeing support available 24/7 * Coffee machine and fresh fruit in the office * Referral bonus when you bring your friends to join the team * Credit to spend each year on Photobox * 33 days of holiday a year (including public holidays) increasing each year up to 38

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