Proposition Manager

Chetwood ,
Wrexham, Clwyd
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Job Description

Role Title Proposition Manager Business Function Customer Hiring Manager Julia McColl Location Wrexham Who we are & what we do Founded in 2016, Chetwood Financial is a digital bank using technology to make people better off. At Chetwood, we think differently. We act differently. Unlike traditional banking models, we're not obsessed with customer ownership and cross-selling other products. We use our banking and technology experience to design and manufacture stand-alone financial products that meet the needs of those using them and by building unique and dynamic products, we make engaging with personal finances easier than ever before. We're always on the lookout for exceptional talent to join the team who share a belief in making a positive difference - making financial services better for customers by challenging conventions. Role Purpose * Support delivery of the customer proposition, ensuring the proposition delivers against customer need and is commercially viable. Key Responsibilities * Support E2E delivery of the proposition, working with all workstream leads including target market, product, brand, business case, digital app, journey and distribution. * Support delivery against key milestones for each workstream, working closely with workstream leads to understand and shape individual parts of the proposition, whilst in parallel ensuring alignment across workstreams back into the proposition. * Input into broader programme decisions, acting as the customer voice to protect the proposition, highlighting considerations and challenging impacts. * Develop the next level of detail on the MVP, supporting with the identification of exception scenarios and clarifying online and offline journeys. * Identify and solve outstanding decisions, considering a range of solutions and applying judgement on a recommended way forward. * Work through the delivery implications of the MVP, prioritising key features based on customer needs and the business case. * Understand customer needs and drivers through customer research and represent them during the design process of the proposition. Essential Skills & Experience * Minimum of 2 years' experience in a digital design, proposition development or delivery role. * A customer centric outlook and passionate about the customer experience. * Strong communication and interpersonal skills. * A proactive and enthusiastic approach to work, with a willingness to collaborate with teams across different areas of the business. Desirable Skills & Experience * Experience of business analysis. * Good technical understanding of digital delivery. * Some experience of Financial Services would be useful but is not essential. What we offer * A relaxed, sociable and flexible working environment. * Great benefits including: life insurance, pension, private medical insurance (including dental and optical), free breakfast and drinks, monthly social events. * Competitive salary. * Opportunity to work for a progressive and exciting company. Chetwood highlights Here are just a few examples of what we've achieved so far and what's coming soon. * Secured strategic investment from Elliott Advisors of 150mil of capital, underpinning the planned growth of the business over the next few years. * Secured a full banking licence from the PRA in 2018 - the only retail bank to do so that year. * Launched the LiveLend Reward Loan; the world's first dynamic loan that responds to improvements in customers' credit score. * Secured several distribution partnerships with our lending product and have already seen 400%+ growth in new business in the since 2019. * Launched SmartSave; providing customers with a simple, online savings account at a great rate. * Achieved and maintained an 'Excellent' Trustpilot rating from both lending and savings customers. Our Values Take considered risks | Be courageous | Look after each other | Find the customer | Own it | Be resourceful Apply for this Job

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