Credit Control Administrator, French / Italian Speaker

Deliveroo ,
London, Greater London
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Overview

Job Description

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we're just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at 7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. Department intro We're looking for talented people to join our expanding Finance function. As the scale and complexity of Deliveroo grows every day, we need dynamic, entrepreneurial, analytical thinkers to support in optimising decision making and drive quick, profitable growth. This is a perfect opportunity to become part of a team responsible for driving the strategic direction of the business. As a trusted business partner throughout the business you will be maintaining financial discipline throughout the company's expansion. The Role Reporting to the Credit Control Manager your responsibilities will include: * Chasing debt on accounts across all Deliveroo markets. * Utilise Credit Control tools including direct telephone calls, email correspondence, reminder letters and statements * Liaising with the wider finance team, Sales and Account managers to ensure timely customer query resolution and facilitate collection of overdue debts * Secure client remittance advice to ensure correct cash allocation on debtor accounts * Timely and accurately allocate cash to customer invoices * Reconciling complex customer accounts * Ad-hoc duties as required Experience Required * Proficient in French and/or Italian * Good understanding of Credit Control, having held a Credit Control position previously with minimum 2 years' experience * Good written and verbal communication skills * Strong organisational and time management skills * Adaptable, able to adjust quickly to changes in processes/ways of working Highly advantageous * Previous exposure to NetSuite * Excel skills at intermediate level

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