Trials Executive

GlobalWebIndex ,
London, Greater London
More Details

Overview

Job Description

We're looking for a Trials Executive to join us here at GWI. Not just any old Trials Executive though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That's because as a GWIer you'll be immersed in the fast-moving world of data tech. We think big to make an impact, we zero in on what matters, we're not afraid to be real and we always show respect . Those values are what got us where we are today, and they're a big part of what we're looking for in you. About the job The Sales Excellence team supports the wider Revenue Team to outperform key growth objectives by leveraging strategic, cross-functional initiatives. It takes into account how quickly deals are closed, how many deals are won, a seller's comfort with all of the tools at their disposal, an organization's ability to support sellers, and much more. These initiatives are key inputs of our revenue engine: our training, tools, enablement, and culture. Together, these factors create an environment that builds and supports high-performing sellers, thus delivering sales excellence. Trials enable buyers to get an understanding of how GWI will help them achieve their goals and are a key sales accelerator. As a Trials Executive you will be responsible for: * End-to-end management of trials globally to which you are assigned. Ensuring high client satisfaction across these trials. * Helping trial users realize their goals using GWI data and platform as effectively and efficiently as possible * Interpreting, understanding, and identifying key behavioural trends in usage data and analytics to help identify key touchpoints and indicators that demonstrate successful outcomes for trial users * Understanding how our product & data works and translating this into clear and concise messaging for users and clients * Working closely with the Account Executives during the trial life cycle to ensure a smooth experience for the client. Constant communication with AE's to make sure all areas of the opportunity are explored. * Reporting on trial success, both internally and externally to clients as leverage to aid the buying process for the Revenue Team About you First things first, as a disruptor in the global market research industry, we haven't come this far without entrepreneurial spirit and a get-up-and-go attitude. So, if you think we'll see that in you, then you're already halfway there. Here's the rest of what we'd like you to bring to the table. The essentials: * Demonstrable experience and accomplishment in a Customer Success/Account Management capacity, especially managing product trials of varying sizes * Demonstrable experience in utilising usage data & analytics to identify and interpret trends, aligning key business objectives with these trends and plan strategies on how to drive better adoption and conversion from trials * Able to effectively collaborate with different teams and the ability to interpret numerical data * Highly motivated, organised with high attention to detail * Customer first mindset with a passion for helping others * Problem solver and active listener who revels in finding solutions to help clients succeed * Good knowledge of MS Office suite, in particular Word, Excel and PowerPoint and Access * Good verbal communication skills and the ability to write clearly and succinctly Nice to have: * Experience working with market research/audience profiling data * Understanding of on-boarding/user experience methodologies About the benefits Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That's why when you work for us, you'll enjoy a full spectrum of generous perks and rewards. * Competitive salary and performance-based bonus * 25 days annual leave and Christmas office closure days on top * Flexitime and a great work-life balance (don't just take our word, check out Glassdoor) * Simplyhealth cash plan for everyday healthcare * Auto-enroll pension plan with GWI matching up to 4% * Perkbox for a range of discounts and freebies, including mobile phone insurance * Cycle to work scheme and commuter season ticket loan * Commit a working day to charity each year * 3.30pm finish on Fridays during summer and 4.30pm finish the rest of the year * A well-stocked fridge, plenty of snacks (some healthy, some not so healthy) and daily fresh fruit deliveries * Christmas and summer parties * Regular social activities, including free yoga, cheese and wine evenings and team outings About us GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you're speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behavior and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It's been going well, too. Since l

People also viewed