Sales Operations Manager (Salesforce)

The Economist ,
London, Greater London
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Job Description

Introduction The Economist Intelligence Unit (EIU) is the world leader in global business intelligence. It is the business-to-business arm of The Economist Group, which publishes The Economist newspaper. As the world's leading provider of country intelligence, the EIU helps executives make better business decisions by providing timely, reliable and impartial analysis on worldwide market trends and business strategies. The EIU is seeking a Salesforce Operations Manager to work with our global teams in sales, account management, customer service, marketing and finance to improve the way that Salesforce is used within the business and to deliver operational effectiveness and efficiencies. Accountabilities How you will contribute: + Provide on-going training to new and existing users, and evaluate its effectiveness + Validate current data structures (account to contact level) and propose improvements to strategy and compliance + Generate detailed process maps for sales, marketing, and business workflows + Create and update training manuals, policies, and procedures from lead conversion to opportunity creation + Ownership and management of Salesforce operations, processes and workflows + Attends regular meetings with users to review upcoming issues and requirements + Drive adoption of activity management, including tracking high-impact activities + Partner with marketing, database, sales, account management, customer service and finance teams to reflect business requirements + Manage Salesforce activities of users to ensure timely updates of client contact information, product subscriptions and lead pipeline status + Produce regular reports, including on agreed usage KPIs + Work closely with key stakeholders to develop processes and controls to keep the database clean with accurate prospect and customer data + Support transition to Salesforce Lightning so that future data is optimised for the new structure Experience, skills and professional attributes The ideal skills for this role include: + Good understanding of Salesforce Lightning, able to develop and implement best practices + Currently hold or have previously undertaken a similar role + Educated to degree level and/or equivalent work experience and SFDC certifications + Proven customer service orientation combined with interpersonal skills + An understanding of sales and marketing processes and the relevant support needs + Creativity, initiative, enthusiasm about the potential of Salesforce + Excellent business analysis and problem solving skills + Ability to provide technical support and communicate complex concepts to users of all levels + Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes + Able to prioritise, multi-task and work with globally dispersed teams Job LocationsUnited Kingdom-London ID2020-6277 FunctionMarketing

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