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J.Crew Group
,
London, Greater London
Sales Supervisor, J.Crew Retail, Redchurch
Overview
Job Description
Supervisor You've got to... * Love our brand, customers and teams and take every opportunity to shout it from the mountaintop. * Have a great fashion aesthetic and be plugged in to what's happening in the industry and community. * Have a track record of setting and achieving goals. * Enjoy working hard and always see things through from start to finish. * Be energized by change; shift gears quickly and rally the team behind new strategies and projects. * Make the best first impression; smile, welcome and connect with customers authentically. * Be aware of what's going on around you and pick up on subtle cues to adjust your approach and tempo. * Make smart decisions by: actively listening, understanding data and looking beyond the obvious. * Look under rocks, be curious, ask questions and think boldly. * Know when to act and when to partner. * Generate ideas to evolve the business. We'll want you to... * Be the role model for creating personalized connections with customers that exceed expectations. * Observe Sales Associate performance and provide and assist if necessary to make a connection or sale. * Lead fit sessions that enhance product knowledge and fuel a style obsession. * Emphasize the importance of fitting room connections and observe | follow up with each Sales Associate. * Help Sales Associates make the most of each customer interaction by sharing actions to improve outcomes. * Provide the communication and tools needed to motivate the team to achieve key KPIs. * Own the selling floor and ensure that the right people are in the right place at the right time. * Be ready to step in for another manager as needed. * Find ways to get things done, even when time and resources are in short supply. * Plan and execute local events that tie to the community and fuel incremental traffic and sales. * Act in a manner that aligns with our values. Oh, and by the way, you... * Have a high school diploma or equivalent combo of education and experience. * Have 2 or more years of experience with similar scope, specialty retail preferred. * Communicate effectively and confidently. * Process information and operate store systems accurately. * Are available when we are busy, including: nights, weekends and holidays. * Are adept with technology and apps and familiar with industry-related blogs and feeds. * Must bend, reach, stretch for product as well as lift, carry and move at least 18 kilos. * Must regularly move around all store areas and be accessible to customers. Before we wrap, a word about a few of our way cool perks... Amazing discounts on clothes and accessories (even new arrivals), enhanced maternity, paternity and adoption pay, private medical and dental insurance, a great holiday allowance, and more. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.