Business Support Analyst

Phoenix Group ,
Edinburgh, City of Edinburgh
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Job Description

Salary: 27K to 35K doe plus annual bonus potential & excellent flex benefits package including private healthcare & 10% non contributory pension with an additional 2% match Contract Type: Permanent Closing date: 15th of June 2020 Job contact: 0131 245 1000 Introduction and Background Standard Life helps over 3.8 million customers plan for a brighter future. We have now joined the Phoenix Group, combining the best of both businesses. For us it means wider opportunities to serve our customers, and to build our business on a larger stage. For you it means a chance to really show what you're made of, creating the business solutions we need to help build a better future. Do you have a passion for making a difference? If so we would love to hear from you. We have an exciting opportunity for a talented individual to join the Customer Operations Application Delivery & Support Team (COADS) as a Business Support Analyst. The COADS team forms part of the Performance, Service and Strategy Organisation, which plays a key role in the evolution of Customer Operations. The successful candidate will be assisted in developing expertise in the voice/telephony capability of our Digital Contact Centre (DCC) and within Customer Operations Incident Management as well as supporting the wider COADS function. * DCC - Utilising your excellent analytic and communication skills you'll be responsible for undertaking analysis on a range of data sources and producing options and recommended solutions to meet a well-defined set of requirements. *

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