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UBS Financial Services
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London, Greater London
Deputy Head of Travel Operations EMEA
Overview
Job Description
Deputy Head of Travel Operations EMEA United Kingdom Corporate services, infrastructure and facilities Corporate Center **Job Reference #:** 189963BR **City:** London **Job Type:** Full Time **Your role:** Your role Are you inspired to deliver excellence? Are you passionate about service, performance and challenging the status quo? We're looking for someone like that to help us to: - oversee the travel management company including all operational issues, vendor performance and drive continuous improvement in service levels - deputize in the absence of Head of Travel Operations - act as an expert to support the development of strong client relationships and leveraging existing client engagement processes to ensure services are developed to match and/or exceed their expectations - provide relevant and tactical travel communications across the business via established communication platforms - act as escalation point for any service related issues and failures including implementing problem solving management to potential high profile issues - provide employee training on how to best access and utilize travel tools, travel resources in order to conduct best practice - Deliver Welcome to Travel training internally - Manage responses to the Traveler engagement survey, enhancing the traveler experience of Travel and GCS . - manage strategic suppliers within operating budgets & risk controls. - provide a high quality client & employee experience - ensure performance metrics are met or exceeded - deliver services in line with business requirements **Your team:** Your team You'll be working in the Travel Management Team in London which is part of the Group Corporate Services team. The goal of Travel Management is to ensure employee travel is safe, cost effective and delivers high traveler satisfaction. It is a globally aligned function and as such you will be also working on cross-regional projects. Reporting to the Head of EMEA Travel Operations you will be working to deliver a seamless and consistent user experience for clients, employees and stakeholders. The key strategic areas of focus are: 1. Financial performance - commercialization Optimizing expenditure through industry leading commercial dynamics 2. Client Centricity Enhancing client service and increasing performance in a measurable way 3. Operational Excellence Offering overall excellence in Travel 4. Digital & Technology Implementation of latest cost effective digital technologies travel projects to achieve automation and Process excellence 5. Employee Focus Expanding ways to engage with employees and improve their travel and travel booking experience **Your expertise:** Your experience and skills You have: - experience within the corporate travel industry - a customer-oriented approach - with a strong focus on service quality and integrity - excellent presentation and stakeholder oriented communication skills - open and approachable - strong analytical and organizational skills with attention to detail and time management - a reputation for building effective relationships and influencing decisions - strong vendor management & commercial skills - experience working within risk management control frameworks - the ability to manage conflicting priorities - An eye for detail to ensure service delivery is of the highest quality - excellent communication and interpersonal skills - You are: - a diligent, flexible and excellent team player - a compelling and persuasive communicator with excellent interpersonal skills - able to collaborate and connect with colleagues at all levels - flexible to work to challenging and changing deadlines - comfortable working independently as well as being part of a team - a strong vendor manager, confident to challenge and drive performance - quickly adaptable to changing business needs (you're smart and flexible) - a clear communicator with exceptional interpersonal skills - a confident decision maker and problem solver - motivated, proactive and driven - keen to make a real difference by achieving performance targets **About us:** Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world. We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us? **Join us:** We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now. **Disclaimer / Policy Statements:** UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.