Chief Operating Officer

Zego ,
London, Greater London
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Overview

Job Description

We are Zego, a global insurtech scale-up providing cover that creates possibilities. In an ever-changing world, insurance is struggling to keep up. Through the power of emerging technologies, we are creating fairer products designed for the 21st century. Zego has a truly international and inclusive team, unified by our values, great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. Zego has grown rapidly over the past few years and our operating model with it. In 2019, we closed our series B funding round, raising $42M from top-tier investors that will fuel our growth into new territories and the expansion of our product portfolio. In 2018 we were listed as one of the top 3 disruptors to watch on the Sunday Times Fast Track 100. We were also listed in Wired magazine as one of the 5 hottest startups in London. In 2019, we were listed in the Fintech 50 and placed number 7 in the Startups 100. More recently in 2020, we were accepted into the Tech Nation Future 50 cohort and placed 9th on the Global Insurtech 100 - solidifying our place as one of the UKs most exciting and influential tech companies. We look for people who have expertise, enthusiasm and are motivated by change. Youll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. Role Overview Our Chief Operating Officer will be responsible for running the business and will take ownership across the entire operational and commercial landscape, both in the UK and internationally. The COO is ultimately responsible for ensuring that we are both humming at optimal speed and delivering on our revenue and growth. Youll play a unique role in enabling collaboration across multiple functions, putting customer experience at the heart of Zegos operating model in order to enhance business performance, maximise revenue, enhance reputation and increase market share growth. Reporting to the CEO and acting as an experienced voice within the leadership team, there is an incredible opportunity here to guide the organisation towards realising our vision of building the next global company. About the role Your initial focus will be to: * Assume responsibility for revenue, customer experience, marketing, communications and insurance operations teams, optimising how each is working within their respective areas and interacting across the wider organisation * Understand the performance of our business model, producing deep exploration and leading change that speeds up the journey to achieve our vision * Support the development of clear commercial and sales strategies * Identify and establish best fit operational infrastructure and processes for Zego * Direct short-medium term deliverables planning and execution that complements the overarching business roadmap. Longer term you will be responsible for: Business & Organisation * Effectively running the business on a daily basis, helping connect the dots and enabling exceptional performance throughout the entire organisation * Overseeing the direction of business operations and commercial functions across Zego * Implementing and guiding impactful strategic and operational planning cycles across the organisation * Developing and optimising a scalable and lean operating model for the sector and within the context of a customer guided organisation * Driving profitable growth from efficient service fulfilment. Throughout hyper-growth, youll ensure timely sustainable and profitable business efficiencies. This isn't a growth-at-any-cost business and you will demonstrate a track record of balancing the long and short term goals of a business * Delivering a first-class customer experience, advocating for the customer and influencing how their experience is optimised through product. People leadership * Acting as a role model and representative for the business, owning key decisions within the leadership function and involvement at board level * Developing, nurturing and mentoring your teams, driving collaboration across all functions and enhancing resources to ensure sustained growth and international expansion * Creating a highly engaged and performance-focused culture that attracts and retains highly motivated, and exceptional people * Acquiring a deep level of insight across internal systems and processes, maximising communication and efficiencies across international teams * Exemplify Zegos values and culture, empowering teams to engage with our vision and journey as we scale. Location This is a UK based role with relocation assistance to the UK available. We are receptive to a blend of time spent in the Shoreditch, London office with some distributed home working. Requirements About your career so far * You are a leader who has a great grasp of both operations and revenue growth in complex environments * You are an experienced commercial Chief Operating Officer with a solid

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